You need to post on this thread https://mc-mega.com/forum/threads/novice-information-and-rank-thread.709/page-115#post-21399 next you will need five hours' worth of playtime on the server (/playtime to check) then you will rank up, however there may be some slight delay or a need to relog. @ItzAntony lock please
Was this really necessary? We know he had novice already but it was still the right thing to tell him